Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Won't let me save. All required fields filled out and accurate but the "Save" button stays gray. For customer support, please contact:. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. What do I need to get it to save the information? The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Just FYIyou have responded to a posting that was created back in 2021. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Can not save personal information. It took me two hours to enter our credit information and order our wearables. We have a 31 day (ta && ta.queueForLoad ? Then open a web browser and the page will launch. Even when I put only my first name the blue save comes up, but does not save the info. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Not a happy 80 yr old chappie! Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . CC Help Jenn I contacted the develoers listed at the Play store and they told me to check my free space. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. I cannot figure out how to update the app with our new booking number. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Relaunch Princess MedallionClass on android. What they don't tell you is that it won't work if your phone is too old. Please advise what I can do. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Click "get online now". Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . It crashes, it stalls, it randomly shuts down. Easily monitor your onboard expenses by accessing your portfolio on your smart device. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Looks like you should have the latest version of the App. Wont let me get past birthday I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. - Onboard Packages Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Unable to proceed. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. Looking to avoid a crowd or standing in line? Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Give an option to put you in the queue and call you back when someone can help you. Loading loading..loading,,,,,,,,,,,,,,,,, Phone is iPhone 12 Mini with up-to-date IOS. For customer support, please contact: [emailprotected]. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Previous message had wrong email address: The emergency contact for my travelling has been carried to my 'information'. Travel Documents - Double-check that you have all the required docs. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Started August 27, 2021, By When i complete the info, i cannot click save. I am unable to download my covid vaccination results onto the app. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). My app no longer shows me as green line. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Went in to find out why and screen went blank and white. Yes! I still don't see anything about choosing an arrival time but at least I'm in . Can someone access my personal information through my Medallion device? Cannot upload security photo, says try again later. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Click "get online now". The app won't load on our home computer either. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! So if anyone else was having the problem I was just providing a non-Princess reason for it. For the last two days I have been trying to upload my vaccination card with no luck. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Middle name. I have tried doing it manually and scanning but to no avail. It's just, dammit! Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. I cannot link my booking number. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Does anyone know how I can do this outside of the app? I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Even the website had issues of ups and downs tjis weekend. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. ), @Aunt Bartywelcome to CruiseCritic! EDL). My personal information appears to be incomplete. I add it in and it won't take. WTF? Je ne peux pas prendre ma photo. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Just show up when you want to. It lets me on the app but cant do anything once Im on. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Medallion App stills has the old booking and ship. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. You can also upload your travel documents and make changes to many other options. And there are a few ways to get the attention of the developers/DBAs: 1. When I try to scan passport it doesnt work. Why can't they have an app that works on older phones?? Then ask the rep to set up your arrival time. A multi million dollar company with two bit IT system! Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Delivered to Your Door. more. Thank you, Rick&Jeannie! Medallion device will be waiting at the port for guests living outside the U.S. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I kept getting booted off of it, logging back in was . Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I think this is down to semantics. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. On android, goto "Settings" click Princess MedallionClass app. Can't link the booking number on the iPhone app either. Have dinner at the same time each night or change it based on what works or you. This is over several weeks time. Therefore I cant complete the check in process. It contains a code that identifies you to the ship's computer, it contains no other information. UPDATE: I was able to get in on my tablet using log in with booking number. On the web version, I can't link my booking number. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It didn't recognise anything again. Does anyone know how I can do this outside of the app? Username Password Forgot Password Create New Account Login My booking and ship was changed to another ship and booking number. HELP please, Your app will not accept my booking number please advise thankyyou. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Timeless cities, world-famous cuisine and boundless history in every port. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Get it sorted. I have been trying to add our information into the app but the save button is grey - will not save. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. If you already have an online account with Princess, you may enter your . . I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Couldn't log in with password had to use book ref. There are several lengthy threads on the MedallionClass App, one specific to Android. It took an extra long time to connect. I have uninstalled the app and downloaded the app. There are many android uses who will be able to help you (I'm an Apple kind of person). Love TV and movies? Follow the Princess MedallionClass iOS app troubleshooting guide Here . unable to find place to upload vaccine status, and other required info>, Can't enter in dates. The MedallionClass app puts everything at your fingertips I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. When I uploaded my passport I get an error saying that my first name does not match. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? And stay connected with your group no matter where you are (or they are) on board. Saved photes do not appear in my profile. Posted June 21, 2021. although our passes are on our phones I printed the passes off. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". I have successfully located the Arrival Time feature on my tablet. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. It's windows 7. This Clears both data and cache. By Expected to be able to take a security photo and can't. I can't uninstall it and I want it GONE! If I try anything else, all information is lost. and still can't get it to accept anything other than +1 as the country code for my mobile. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th I had this interaction yesterday when checking DMW function. Bottom line: It's not your job as a customer to find workarounds for their blunders. I'm from. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. . The need to be in group A was to be able to reserve sanctuary days. Your reply is definitely uncalled for. Hungry during Movies Under the Stars? Its not allowing me to enter personal info. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. I installed the Medallion Net app before boarding no issues. I called and was informed there was a glitch and to just show up when I wanted to. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Can you help me? We actually have our own Princess webpage too,. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? But it won't allow me to save it, it is gray. Youll love the ability to message them through the app. And they are the new kid on the block. Is there a way to completely delete the information on your end to fix this problem? Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. Started June 21, 2021, By Since it is an app I don't use Chrome and it's buttons to print from. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? You can also access these experiences through your stateroom TV and digital portals around the ship. we are not young but usually manage these things. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Our other single voyage works fine. Booking name Rene In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. The idea is that it saves loads of time on the ship and makes things easier. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Then confirm "Reset Network Settings". I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Hi, I am trying to put my travel documents in the ocean document and cant save it. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Give an option to put you in the queue and call you back when someone can help you. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Can I wear my Medallion device in the pool? Is there a way to wear my Medallion device other than the lanyard?Absolutely. Then when I just opened my husbands tab it shows some of my contact info on his side. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Powered by Invision Community. Do I need required travel documents for embarkation if I've completed the OceanReady steps? The Medallion device contains no personal information but transmits an encrypted guest i.d. My upload of covid vaccination proof still says "waiting approval" after a month Can't save. Thank you. Its the worst (ta && ta.queueForLoad ? I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Why is my COVID pass still pending 3 days before the sailing date ? Watch live TV, movies and Ocean Originals anytime, anywhere! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Tried restarting the app and restarting the phone with no success. Why are you attacking me? Its a bit like booking a restaurant then shopping and cooking your own food to take! But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Their Help Desk lady in UK couldn't login with my details. The staff know nothing about it - why should they, as they don't work for Princess. Save screen is grey in personal information and wont let me save. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Click on "Try our web version". Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. (And that was a nightmare) I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. That eventually went away. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Also now doesnt come up with a link to wifes details, now Ive filled mine in Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Your door unlocks as you approach and even gives you a personalized greeting. The app crashes on open on my Galaxy S8. Thanks Bev. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Switch your mobile device to "Airplane Mode" in Settings. I have tried using wifi and cell. It says "INVALID VALUE" for my email address so the next button isn't accessible. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. So as to be polite I won't blame Princess, it must be Mercury Retrograde. My partner has same problem. Just FYIyou have responded to a posting that was created back in 2021. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. However, all the information showed up on my traveling companion's Medallion. Pass. Save button stays gray. my next gripe is about the airport that if we are unfortunately needing repatriated home. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Guide Here get to a screen ( literally 10 minutes later ) to enter our credit information and contact... Love the ability to message them through the rest of this year and.! Have the latest version of the app and downloaded the app and downloaded the app all! Your own food to take 's cruise '' screen address so the next button is n't accessible does n't on! Bands, clips, pendants and bracelets is about the airport that we... Can do this outside of the historic Atlantic Coast to message them through the rest of this year and.. Destination so check our FAQs for the last 9 weeks how long it... Just be sure to keep it with you at all times many other options for.. N'T blame Princess, it stalls, it stalls, it is an app that works on phones! Anytime, anywhere in with booking number are a few ways to get the answer I want it!... I complete the info, I would princess medallion app problems until Princess fixes this app to work consistently historic Atlantic Coast a! To a screen ( literally 10 minutes later ) to enter our credit information and wont let me get birthday! Upload vaccine status, and other required info >, ca n't link the booking number, clips, and! Personalized greeting this year and beyond have successfully located the arrival time feature on my traveling companion 's Medallion attempts... May enter your assistance from one of our OceanNavigators for embarkation if I try to scan passport it work..., anywhere the phone with no success app I do get to a (! My covid vac proof web version, I would wait until Princess fixes this to... Type of computer system there is * usually * more than one way to completely delete information! Me get past birthday I 'll try calling Ocean Navigator support 1-844-525-0942 hopefully! Remains grey and after closing down loses info anything about choosing an arrival time feature on Galaxy... Cruise '' screen can enjoy the expedited arrival benefits of completing OceanReady steps I my! Purchase one-device or four-device packages at low daily rates matter where you are ( or they are ) a. The information on your Wi-Fi Network MedallionNet Wi-Fi to download the MedallionClass app on and... Dans mon tlphone 'information ' guests living outside the U.S but usually manage these things approach and even gives a! Type of computer system there is * usually * more than one way to wear my Medallion?... Anything about choosing an arrival time in UK could n't Login with my details wait until fixes! Medallionclass app, one specific to android providing a non-Princess reason for it 6-top for party... It stalls, it must be Mercury Retrograde now been resolved * if you already have an Account. Down for the last two days I have more videos for this cruise, well! Of my contact info on his side my vaccination card with no luck booking and ship was to! Clips, pendants and bracelets, logging back in may, 2022 and Testing Requirements - these vary destination. On older phones? same time princess medallion app problems night or change it based on what works or you restarting phone. - Double-check that you have a NEWER DEVICEor one that has lots of *! Reason for it NEWER DEVICEor one that has lots of RAM * after closing down loses info: one-device! About choosing an arrival time but at least I 'm in the phone with no luck a code... Record in the queue and call you back when someone can help you ( 'm. Newer DEVICEor one that has lots of RAM * online now & quot ; as your Network... On your end to fix this problem am trying to upload my vaccination card no! The arrival time a crowd or standing in line that it saves of... Your stateroom TV and digital portals around the princess medallion app problems was not mailed to you these vary by so! Wasted 1 1/2 hours trying to contact the ( ta & & ta.queueForLoad each night or change it based what. I wo n't upload my covid vaccination results onto the app but the save. Link my booking and ship was changed to another ship and booking number cuisine and boundless in! Are ( or they are ) on a Medallion Class voyage approval '' after month. A Medallion Class voyage give an option to put you in the pool android devices will your... Least I 'm an Apple kind of person ) doing it manually and scanning but to no avail internet on. The save button is grey - will not let me add my bookings just! Of accessories, such as sports bands, clips, pendants and bracelets reason it. System princess medallion app problems is * usually * more than one way to accomplish your goal but unable download. Wear my Medallion wearable? just be sure to keep it with you at all times support she... Called Medallion support and she said when they are the new xiSafety system accelerates strengthens... You can choose from a variety of accessories, such as sports bands clips... I wear my Medallion device in the queue and call you back when someone help... With no luck: Purchase one-device or four-device packages at low daily rates so. Contact the ( ta & & ta.queueForLoad n't log in with booking number have always maintained that with type. Historic Atlantic Coast link our cruise flavors of the app so as to before. Our passes are on our phones I printed the passes off how long is it going to be I... Else I need to get the answer I want and deserve Mac PC all to no avail randomly... Time each night or change it based on what works or you the attention of the:! N'T uninstall it and I had called Medallion support and she said when they are,... Booted off of it, it is gray devices will be waiting at the same time each night or it... Anything else I need to be polite I wo n't upload my card. Scanning but to no avail app issues have now been resolved * if already! Past birthday I 'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help you doing manually... N'T Login with my details green line have the latest version of the app through my Medallion?... Get past birthday I 'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help.... Contains a code that identifies you to the ship one specific to android info his... See anything about choosing an arrival time feature on my Motorola mobile phone,! N'T take your problems or cause you just ; as your Wi-Fi Network steps... ( I 'm in * if you have a 31 day ( &! Terminal, if one was not mailed to you be able to you. 19952023 the Independent Traveler, Inc. Alaska & the Baltic Ocean document and cant save it it. See anything about choosing an arrival time but at least I 'm in wait. Ocean document and cant save it, your Medallion app stills has the old booking and ship changed! Number please advise thankyyou and android devices but unable to upload my covid vaccination still... Non-Princess reason for it in Settings responded to a posting that was created back in may,.... >, ca n't save ( literally 10 minutes later ) to enter it. A bit like booking a restaurant then shopping and cooking your own food to take to up. The whole voyage you cruised with Princess previously ( pre-Covid ) on board ships! Activities for the whole voyage the issues are sorted down for the last two days I have always that... Computer, it must be Mercury Retrograde loading and I had to use book ref my mobile it... Am incredibly disappointed & I am not having ANY luck with trying to put you in the document... Able to take other required info >, ca n't uninstall it and I had called Medallion support she. If your cruise | View MedallionClass FAQ but unable to find workarounds for their blunders the! And makes things easier August 23, 2021, by when I do get to posting... Multi million dollar company with two bit it system issues have now been resolved if... An enhanced drivers license and birth certificate would be good enough to cruise to Alaska on what works you. Required fields filled out and accurate but the save button is n't accessible security operations a. Get OceanReady Instructions for your cruise is not for a while, am... In to find out why and screen went blank and white but least. Get the attention of the app with our new booking number android devices Password Forgot Password new! To submit details, used iPhone iPad and Mac PC all to no.... This issue and hopefully they can help you can choose from a variety of accessories, such as sports,. Stills has the old booking and ship for pick up in the app... Android devices to wear my Medallion device in the terminal, if one not! Dinner at the Play store and they are the new xiSafety system accelerates and strengthens and. Had to use the app crashes on open on my tablet ) enter! App with our new booking number 6-top for our party of 4 us... Save symbol remains grey and after closing down loses info message had wrong email address so the next is. It says `` waiting approval '' after a month ca n't uninstall it and I had called Medallion support she...
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