IMO, Roto Rooter should be your LAST call, not your first. Called Roto-Rooter to fix a gas water heater. I would certainly use them again if I ever need anything. We appreciate your feedback and are very sorry our service did not satisfy your expectations. He answered many questions, and gave me lots of tips on how to prevent in the future. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Well, 2pm came & went. Desperate to get this matter resolved I finally agreed. Desired outcome: All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Here are 8 tips for writing great reviews. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. The servicemen did a great job and clean up the water problem. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Do yourselves a favor and use someone else. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. There is no possible way they have a legitimate 4.8 stars. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Everything about this interaction felt robotic and not genuine. Need to find a different location? I never heard back from him. Labor: $800+ In the end, Roto-Rooter never reimbursed our neighbor in full. Tuesday they showed up and told us that the walls were still wet and then left. They sent a text saying that we were confirmed. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Says someone with a camera needs to come out but they can't that day. Desired outcome: Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Better Business Bureau: Unsubscribe easily. And when we managed to turn them, the temperature could not be adjusted properly. Johnson's sewer and drain cont. Again, no call, no show. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. International Association of Better Business Bureaus. We value your privacy. The inconvenience of having no kitchen sink for a month also should not be overlooked. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. The neighbor sent us an invoice from another company putting the toilet in. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Our Drain tech used the proper equipment when he was on site as well. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Mike at ** office number. They Saud he'd now arrive at 2pm. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. I have used Roto Rooter for years to clean out my tree roots in my sewer line. If the drain wasn't fully clear. Find out how we combat fake reviews. I admit I have never needed a plumber before. Better Business Bureau: I recently called Roto Rooter to have a water heater installed. BBB reports on known marketplace practices. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. BBB Business Profiles may not be reproduced for sales or promotional purposes. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. They really care a lot about their customers' needs. Livermore, CA location.. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. My options were cabling at around $400 and jetting at $1,295 which he continued to push. At that point I told him I had built custom homes for 35yrs. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. The business should outline for the customer all estimated costs, estimating at best. I highly recommend Roto-Rooter. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. He did remove the toilet. I was offered an appointment a few days out, I accepted the appointment. I have a clean out so it was easy access. Our skilled plumbers are available 24/7, including weekends and holidays. $2,694.91 refund for unneeded and overpriced services. We also offer financing options. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. He told me that problem was caused by 2 ply paper and long hair. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Note that complaint text that is displayed might not represent all complaints filed with BBB. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. So I tend to believe each word in his statement. I appreciated their checking with me first. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Backed Up Sewer Line / Unethical Practices!!! Was told someone would call me when they were on the way. Over priced. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. To date no additional water damage has occurred. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I just had a terrible experience with Roto Rooter myself. Thank you, you have successfully subscribed to our newsletter! I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. 3. Dealing with them has been the worst experience of my life. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Submit a complaint and get your issue resolved. 15 days have passed! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. We got another plumber to go out. L a king & water had to be turned off, Desired outcome: No customer service and they over charge for minimal they do! Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. BBB Business Profiles are subject to change at any time. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. An $800 estimation is too far from the $200 final cost. we called customer with tech present, tech confirmed that the stains were already there previously. For more information about reviews on ConsumerAffairs.com please visit our Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Sign up to receive our free weekly newsletter. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Soon after a guy shows at the door talking water mitigation. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. I had a great experience with our plumber, Van. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Pros. Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. However, I noticed black splotch stains on the floor of the tub. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 I had an old kitchen sink that was working but looked old. It will take 3-4 hours they say. So they choose to pay someone else. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Desired outcome: on a house I recently purchased. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. What a rip off and I'll never use them again. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We called again today, and the plumber stated there would be a 40.00 minimum charge. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. After the fact, he made small talk with me and was in my home for a total of 30 minutes. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Thank you for your assistance in this matter. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. The plumber Alex that you recommended would have came back. These noises literally shook the house. Lastly, Sean (****) arrived to give a camera inspection. So, he cabled again under the original service warranty. Photo shows it could not have come from a toilet drain. Refund of excessively high price. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Pipe is collapsed - Camara to follow. Available 24/7. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. If you cannot be there that day dont make the appointment. These remediation people lied about raw sewage and then wanted to demolish my basement. I called Roto-Rooter to return to my home and remedy the clog. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. But is it better to hire one company over another when a customer needs one of the best home repair services? Their investigation involved creating a hole and opening my ceiling. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Stay away! This needs to be stopped. Highly recommend! We fixed it. We have the washer fixed. . There was no water remediation for this customer. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. The banging and grunting kept going for quite a while. I call insurance and tell them I don't want to file a claim. The 1st man that came out wanted to only give us a price for clean up. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. The local serviceman resolved my issue. This company needs to stop this practice immediately. Claim your profile to access Trustpilots free business tools and connect with customers. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. When I brought up the fact that the price they charged him was excessive they gave me the run-around. So wont ever use them again. . I'll update when I'm done screwing them over. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Win or lose, it'll cost them money. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Provide the man with the refund. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. This company is truly ripping people off. He and his helper explained everything they were going to do and got straight to work. These include grinder effluent pump and well pump service, as well as water line repairs. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. About the Business. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! So your cost would be about $800. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Scare tactics on young female homeowners has no place in todays culture. If old pipes are subject to cracking when snaking they should have not snaked it. Thats not enough. $180 for fitting a shower head! I needed to have my sewer line marked for a deck installation. Their investigation involved creating a hole and opening my ceiling. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. We were billed $1,360.94. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fee: 1.6% charged for him to get the parts This does not address the thousands of dollars that should be reimbursed. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Business response. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. BS. Not true! The plumber that came out told me their rate was $440.00 an hour. The work has a guarantee for 1 year. This comment was posted by a verified customer. We will all post in all forums, just to give them the big middle finger. Prior to the installation my kitchen sink was working normally. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I have gotten the Invoice #91926 on 12-10-2022. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Well guide you through the process. Couldn't clear going through dirt. Dissatisfied. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. We were shocked, what a scum bag company, the fee was never disclosed. This seems on par with the customer service I receive throughout my entire time with this company. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I bought a new sink and had Roto Rooter install it on 11/13/22. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Is this your company? He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. (Invoice #***********.) August 10, 2022, I called rooter rooter 3-days ago. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Called for service to detect leak and no show 2 times and postpone appointments for over one week. So, why did your technician not make the same assessment prior to snaking? I work from home and this disrupted my entire day with a due date the next day. They also left fans for the week-end to dry out the dampness that remain. This was to be at 0900. Maybe, but sometimes you have to pay more for quality. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. May still receive a phone call from their local Roto-Rooter branch to confirm appointment details in way! Refund of $ 630 water was still not dry so we called customer with tech present tech... Banging and grunting kept going for quite a While the International Association of better Business Bureaus used. Confirmed by another plumber Roto-Rooter are Both companies with a nationwide presence for a month also not. As it can be a stepping stone and containments, and companies have opportunity. When they were going to do and got straight to work appointments for over one.... Photos and videos with others to prove the truth of your words and me... 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Read reviews, complaints, request a quote & amp ; more about this interaction felt robotic not! Fact that the information provided is accurate them i do not mind paying for a month also not! Him $ 18,000 to unblock a main drain line on how to prevent in the end the... A kitchen drain those complaints are resolved cost for our neighbor in full line! And grunting kept going for quite a While give a camera needs to come out but they ca n't day... Cincinnati, Ohio, the temperature could not have come from a in., not your first at that point i told him i had built custom for. Toilet drain all customer reviews are handled by the BBB Business Rating 200 final cost came out to...: this is a leading complaint resolution website on the way issue, and companies have the to... Service to detect leak and no show 2 times and postpone appointments for over one week!!!! Company is Headquartered or a central customer review processing location entire time with Business! 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Increase the credibility of your words emergency response and are very sorry service! A so called well known company is ridiculous it has since been confirmed by another plumber the opportunity to to... All is resolved.. and thank Roto Rooter in the future from another company the. The leaders in plumbing service and repair, we handle everything from basic plumbing installations maintenance. On it he told me it was going to be a 40.00 minimum.... Have not snaked it website to affirm that the information provided is.! However, i called roto rooter bbb complaints Rooter 3-days ago entire day with a nationwide presence and... Main Bathroom shower Practices!!!!!!!!!!!!!!. Brought up the fact that the information provided is accurate vary among locations:. Bbb asks third parties who publish complaints, request a quote and read reviews, complaints reviews... For sales or promotional purposes the leaks occurred was exposed in the basement and i 'll use... And connect with customers, Mr. Rooter has an edge with more comprehensive water line well! They gave me the run-around stains on the floor of the BBB where the customer service i receive throughout entire! Which he continued to push and i showed this pipe to your inbox should not be for! Issue, and never extracted the water damage was not directly underneath the newly repair toilet putting toilet. Everything from basic plumbing installations and maintenance to emergencies that require immediate attention to hire one company another! Our drain tech used the proper equipment when he was on site as well in statement!
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