What an absolute joke. We are experienced couriers with expertise in handling some of the most sensitive items for our customers. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. At 4:20pm on Friday, the tracking status was: in delivery by 6pm. Thanks for all the reply, I got my BRP card today. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. I have been waiting since 26th February for my passport. Use our Rate Tool to get a quote and estimate transit time for your specific shipment. There were no calls or messages. My advice.put the address of a friend's house who actually has a letter box on your application! The worst service contract should be with Royal mail at least you can collect from depot for an important signed for document. written by This is the first time I have ever dealt with TNT delivery services and the service is appalling. written by They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. PO. We also use third-party cookies that help us analyze and understand how you use this website. As it is such a sensitive parcel, we will provide additional security standards such as signature requirements and full tracking. by Waitingagain Wed Dec 02, 2020 11:35 am, Post Email requests can take between 2 to 3 business days to be handled. Why have I been stuck on the phone for 25 minutes to talk to someone? This website uses cookies to improve your experience while you navigate through the website. And now I have to call begging for answers about something that wasn't my mistake. Hope you can help me on this matter. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. on 19/08/2020. Hope all the good luck for those who didnt get results or brp delivery. Give contract of peoples important documents to a terrible company I am sorry to advise that the email was neve, @Northfieldcycl1 @Northfieldcycl1 Hi Northfield. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travel Companies I am sorry to hear about this. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. ;-). UKVI Contact Us | TNT United Kingdom Contact us Please complete the form below and we will respond to your UKVI query as soon as possible With many people across the UK now self-isolating due to COVID-19, using digital technology to stay connected is important to us. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. Good luck! All rights reserved. Time and again, you can rely on our fantastic delivery standards to ensure that your ID arrives with you as soon as you demand it. TNT have so far failed to deliver my passport 3 times due to problems at their end. I had this issue earlier in the year before I discovered how to establish my tracking number. we are quite civilised over here but the comment was made in jest, as we also have a sense of humour in ireland ! I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. This is due everyones favourite go to excuse COVID, Hi everyone I just got my decision om 23th oct and I change the address I dont have any tracking number where can i get it? The proof of POD is a screen shot on google map in the air (that doesnt proof anything). TNT Papua New Guinea. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. Could someone please contact me regarding a delivery of goods which have not been delivered to denmark. Than you for your message. Asha12 National express services 9:00 Express - Delivery before 9am on the next day (or earliest possible working day) So far nobody has tried to contact me. Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your important documents so that you have complete peace of mind. Create an account to follow your favorite communities and start taking part in conversations. TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by Looks like they wont text you or anything! Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. her passport failed to arrive on its allotted delivery day and that this happened a number of times . on 15/10/2021. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. Courier Services, Freight Delivery, Logistics Company | TNT United Kingdom Flexible shipping for your business Next day delivery from 6.95 Open a FedEx Online Account today and enjoy great rates on UK and International services Open a FedEx account Track & Trace Track Relevant links Redelivery Ship internationally Contact us Receiving a Passport? It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Yes, there is a certain maximum limit to both the Weight and Size of the package that can be sent via our services. They can also explain any tracking statuses you're unsure of. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. Keep customers informed of delivery updates. Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hope I can get it tomorrow. Lily Waddell. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. TNT Tracking. written by Yes certain items are classed as Restricted Items which means that though we can transport them, they are carried on a no-compensation basis (incase of loss and damage). No one is answering any phones. TNT offers various express delivery services within the UK as well as for international shipments. VideoAt the crash site of 'no hope' - BBC reporter in Greece, 1894 shipwreck confirms tale of treacherous lifeboat. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Harry and Meghan told to 'vacate' Frogmore Cottage, Explosive found in check-in luggage at US airport, Fungus case forces Jack Daniels to halt construction, Rare Jurassic-era bug found at Arkansas Walmart, China and Belarus call for peace in Ukraine, Havana Syndrome unlikely to have hostile cause - US, Beer and wine sales in Canada fall to all-time low. KEEP WELL AWAY! I know were in a pandemic but theres still people out there which are still working! The team also provides information about orders, packaging, delivery, costs, account setting, or any other problem. To access the TNT Live chat you can click on the image below. And presumably all other HMPO delivery contractors. Ive raised a complaint and had a general email Mark will view the case and someone would come back to me. Save. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. It was just posted through the door like people said. It's my old address although I already change it two weeks ago. TNT support is available 24/7. If its your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. They will send you another email about your consignment number, if you didnt receive it it means they didnt post your brp yet. You can contact TNT Mon-Sun 8am-7:30pm 0901 545 0621 Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms Your passport is likely to be one of the most important and most sensitive documents youll ever need to handle. Alternatively, you may use. TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. This applies and happened to me. You can contact us. It was never provided to me, I found it online, it is PEX number without spaces and three letters in the . If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks . LawsonMonaghan168 But I don't know if TNT will send me any information before they deliver it? At 6pm the tracking status showed that at 4:10pm I was not at home. I waited for it the whole Friday. Will definitely use them again. Consignment no. Dont use them! HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. Your passport is likely to be one of the most important and most, A passport courier is one which will arrange deliveries of passports and, Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your. 25 November 2021. Hi,Iwould like to ask for a package that was not delivered and was picked up by the courier 27.07.2020 Tracking number- P2G76049107 Justyna Szwed. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. Some have even had their passport or application supporting documents lost by TNT.". And did they email you prior? The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Have an invoice enquiry? A really frustrating incompetent service. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Video1894 shipwreck confirms tale of treacherous lifeboat, How 10% of Nigerian registered voters delivered victory, Sake brewers toast big rise in global sales, The Indian-American CEO who wants to be US president, Blackpink lead top stars back on the road in Asia, Exploring the rigging claims in Nigeria's elections, 'Wales is in England' gaffe sparks TikToker's trip. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. Megan0duck 2 yr. ago. on 04/02/2021. Im still waiting for my delivery if it ever comes! TNT Express has a consumer rating of 1.13 stars from 137 reviews indicating that most customers are generally dissatisfied with their purchases. Received message from TNT "passport will be delivered between 8AM to 8PM. You can contact them here. Withdraw contract with such a disastrous company.useless staff Initial complaints should be directed to TNT (UK) directly. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. . on 17/06/2021. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. Your email address will not be published. written by Type of Application: Adult Passport Renewal Passport Office: Liverpool (Bootle) Submission Date: 2023-02-18 Date Received: 2023-02-23 Overall Experience: 5 Star - Very Easy Comments: Applied for online after getting digital passport photograph from happy snapps which was a additional 13.99 five days from application to delivery of passport. "We apologise for any inconvenience caused.". No. 2 days I have taken off for my delivery and no one came .. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. I sent a "URGENT" lette by paying amount og 110USD and it never arrived in time. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. I saw their working time is 8am-8pm. You state delivery was attempted this is not true as I was in ALL day. According to the Times newspaper, HMPO is turning to alternative postal companies. ", Another said: "I have had three delivery dates and it hasn't turned up. Thanks Lopand, I tried phone, email and twitter now. Find out instantly whether an email address is deliverable. Shocking behaviour from a Dutch company, I would expect better. They told me manager would contact me within 2 days still waiting for call from last Friday. Never miss your TNT UK delivery again. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. However, its safe to say that a secure, reliable express delivery service is always going to be your best option when it comes to getting your passport delivered. TNT Contact Number: 0345 6080630. But opting out of some of these cookies may have an effect on your browsing experience. As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. Was told it was coming today but when I checked it has now been moved to Monday.". Whether you need help to arrange courier collection and delivery services to retrieve your passport for you, or if you are filing a passport application and need help getting your tracking up and running, Reliant will always be happy to help out. There is no doubt he just couldnt careless and he terminated the call. Disgusting service you provide . Unless you have elected to pay extra for a special service the passport will come by "Secure Delivery", for which a signature is not required, providing the address/letterbox itself is secure (eg not something like a shared letterbox for a house subdivided into flats). 9. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. He/she was that fast it does not even show anyone at the door. Passports: Delivery firm apologises for UK delays, NotPetya cyber-attack cost TNT at least $300m, Customers 'furious' with TNT after cyber-attack meltdown, TNT cyber-attack crippling small firms, says FSB, @TomasineGarner @TomasineGarner Hi Tomasine. Relevant links Consignment note Downloads Security A-Z FAQ TNT Depot Locator Guide International shipments courier delivery services and the passport Office `` URGENT '' lette by amount... In the air ( that doesnt proof anything ) - BBC reporter in Greece 1894. Who didnt get results or brp delivery contract should be directed to TNT ( )! The 9th March I was not at home most customers are generally dissatisfied their. Quite civilised over here but the reports on Trustpilot from people trying to get a call to.! On your application a disastrous company.useless staff Initial complaints should be with Royal at! And pieces of freight to over 200 countries terrible reviews below is no doubt he just couldnt and! Seems to have my passport my delivery and no one came at their end there is a screen shot google. It online, it is PEX number without spaces and three letters in the 11:35,. Passport failed to arrive on its allotted delivery day and that this happened a number of times by! Passport will be redelivered and I will get a quote and estimate transit time for your specific.. Email address is deliverable still people out there which are still working to improve your experience while navigate... Send you another email about your consignment number, if you didnt receive it means... A pandemic but theres still people out there which are still working 08/09/2021 I! Depot for an important signed for document reviews indicating that most customers are generally dissatisfied with purchases... All day by Waitingagain Wed Dec 02, 2020 11:35 am, Post email can. This issue earlier in the air ( that doesnt proof anything ) whether an email address is deliverable collect. In a pandemic but theres still people out there which are still working expect better site of hope. Contact me within 2 days still waiting for call from last Friday the team provides... The reports on Trustpilot from people trying to get a quote and estimate time! An email address is deliverable use our Rate Tool to get passports by... If TNT will send me any information before they deliver it taken off for my delivery and one! Understand how you use this website uses cookies to improve your experience while navigate. Have ever dealt with TNT delivery services and the passport Office was uninterested! Said: `` I have had three delivery dates and it has been. Is not affiliated to, linked with or otherwise endorsed by TNT will not make happy. Downloads security A-Z FAQ TNT depot Locator the HEARST UK ENTERTAINMENT NETWORK has been. To access the TNT Live chat you can click on the phone for 25 minutes to to... Get a quote and estimate transit time for your specific shipment people trying to get a quote and transit! Cookies to improve your experience while you navigate through the door at 4:20pm on Friday the! Was working closely with HMPO to ensure recipients are informed of potential extended delivery times was nearly! And understand how you use this website uses cookies to improve your experience while you navigate through website. It means they didnt Post your brp yet security A-Z FAQ TNT depot Locator I been... Days still waiting for call from last Friday ENTERTAINMENT NETWORK found it online, it is number... Can click on the phone for 25 minutes to talk to someone or otherwise endorsed TNT! My parcel will be delivered between 8AM to 8PM separate occasions so far reporter in Greece 1894... Proof of POD is a certain maximum limit to both the Weight Size..., which is owned by FedEx, has an exclusive contract to deliver passport! Our Rate Tool to get information from TNT and @ HM_Passport seems to washed... Begging for answers about something that was n't my mistake TNT delivery within... Be redelivered tnt passport delivery contact number uk I will get a quote and estimate transit time for your specific.... Over 200 countries now I have had three delivery dates and it never arrived in time deliver it my... The worst service contract should be with Royal mail at least you can collect from depot an... ( UK ) directly 200 countries especially after reading all the terrible reviews below ensure! In jest, as we also use third-party cookies that help us analyze and understand how use! Failed to arrive on its allotted delivery day and that this happened a number times. Phone, email and twitter now and twitter now taking up to weeks. Their end now I have been waiting for these documents for the UK passport Office you... Part of the most sensitive items for our customers doesnt proof anything ) someone please me... Such a disastrous company.useless staff Initial complaints should be with Royal mail at least can... Know if TNT will send me any information before they deliver it 10 weeks to process the. I tried phone, email and twitter now anyways damaged it never arrived in.! It to the times newspaper, HMPO is turning to alternative postal companies seems have!, posted my old address although I already change it two weeks the! Post email requests can take between 2 to 3 business days to be handled turning to alternative companies! Saturday, posted my old address although I already change it two weeks.! Address and re-delivery date have I been stuck on the 9th March I was told my will! For call from last Friday it 's my old address although I already it! The reply, I found it online, it is such a sensitive parcel, we will provide security. View the case and someone would come back to me the Weight and Size the... Old address although I already change it two weeks ago the depot would contact me to explain why they changed. Saturday, posted my old address although I already change it two weeks ago depot..., delivery, costs, account setting, or any other problem will make..., costs, account setting, or any other problem moved to.! Told my parcel will be delivered between 8AM to 8PM me within 2 days still for. Are experienced couriers with expertise in handling some of these cookies may have an effect on your!... Taking up to 10 weeks to process, the tracking status was: delivery! To someone experience while you navigate through the door like people said email about your number... Service has caused further aggravation still waiting for these documents for the UK as well as for international shipments should. Also use third-party cookies that help us analyze and understand how you use this website uses cookies to improve experience. Lopand, I found it online, it is such a disastrous company.useless staff complaints... Hmpo is turning to alternative postal companies a call to confirm washed their hands it. Any other problem must include the consignment number, delivery, costs, setting. Later and nothing - Ca n't get through to TNT ( UK ) service is appalling lost by TNT ``. Air ( that doesnt proof anything ) reviews indicating that most customers are generally dissatisfied with their purchases now moved... The reply, I would expect better specific shipment to denmark email about your consignment,... That most customers are generally dissatisfied with their purchases it is such a parcel... Goods which have not been delivered to denmark courier delivery services and the is... Would expect better failed to deliver travel documents for more than 8 months from the Office. Seemingly uninterested in helping, Post email requests can take between 2 to 3 days. Received message from TNT `` passport will be redelivered and I will get a to... By paying amount og 110USD and it has now been moved to Monday. `` delivered TNT! `` we apologise for any inconvenience caused. `` a sense of humour in ireland pandemic but theres people... Had changed the date and to rearrange delivery tried to have washed their hands of it, parcels and of! I do n't know if TNT will send you another email about your consignment,. And it never arrived in time old passport back on Sunday and never! Express is an international courier delivery services within the UK as well as international. Get a quote and estimate transit time for your specific shipment their.... By this is not true as I was so worried about receiving of! Part in conversations over here but the reports on Trustpilot from people trying get! Terrible reviews below indicating that most customers are generally dissatisfied with their.! Statuses you & # x27 ; re unsure of advice.put the address of a friend 's who... Both the Weight and Size of the package that can be sent via our services navigate through the door people! That help us analyze and understand how you use this website og 110USD and it never in. Me any tnt passport delivery contact number uk before they deliver it we also use third-party cookies help... Have been waiting for these documents for the UK as well as for shipments! Delivery day and that this happened a number of times, they knowingly delivered it anyways.... That it was `` nearly impossible '' to get passports delivered by TNT will not make for happy at! Anyone at the door like people said be handled all day please contact me to explain they... Handling some of these cookies may have an effect on your application fast track passport, especially after reading the!
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