After you run the command, all the tables are checked for consistency and an accurate replication status is displayed. You could probably pull the following and see if you find anything. 'utils dbreplication runtimestate' then shows the actual status of the server. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find answers to your questions by entering keywords or phrases in the Search bar above. utils dbreplication stop all (Only on the publisher), utils dbreplication dropadmindb (First on all the subscribers In case of an unsuccessful connection, go to Step 8. The important output to review includes the Replication status, the number of tables checked and the results of the check which indicates whether any errors or data mismatches are found. Troubleshooting CUCM Database Replication in Linux Appliance Model, Customers Also Viewed These Support Documents. The common error Repair all/selective the tables for The replication timeout is based on the number of nodes in the If no, contact NOTE: THESE COMMANDS SHOULD BE RUN FROM THE PUBLISHER. The best place to see these logical connections we are referring to is from Cisco Unified Reporting Database Status Report. fulfilled: All the nodes have the connectivity to each other. Replication REPLICATION SETUP SERVER-NAME IP ADDRESS (msec) DbMon? If the issue persists after trying all these steps then as suggested by Abhay you should open a TAC SR to investigate it further. Great articleappreciate your hard work on this stuff ! This document will explain a little about the output to assist people in their learning and in their troubleshooting efforts. Introduced in 7.x, these commands fix only the tables that have mismatched data across the cluster. This clears out configuration information from the syscdr database which forces the replicator to reread the configuration files. If only the steps mentioned under TheHosts files are mismatched. There can be many problems that basically represent the unexpected behavior of CUCM. Verify database replication is broken. cluster. The utils dbreplication runtimestate command shows out of sync or not requested statuses, Step 7. Check the same and use the Timestamp. Below are these steps. replication. After you complete Step4, if there are no issues reported, run the. Then choose "Database Status Report", and generate a new report. THe following guideline provides recommended intervals for repltimeout for configuration based on the number of nodes in the cluster: Example: 12 Servers in Cluster : Server 1-5 * 1 Min = 5 Min, + 6-10 * 2 Min = 10 min, + 11-12 * 3 Min = 6 Min. If the A Cisco DB service is down, run the utils service start A http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_1_1/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91_chapter_01.html. 2). During normal operation the subscribers will not use their read only copy of the database, they will use the publisher's database for all read and write operations. Thank you to each and everyone for the nominations and your support. Refer to this link in order to change IP address to the Hostname for the CUCM. . When selecting a time, just choose to do the relative range and select however far back you want to go (number of minutes, days, weeks, etc). (, All nodes in the cluster are in Replication State = 3. The publisher establishes a connection to every server in the cluster and the subscribers establish a connection the local database and the publisher only. Collect the CM Call Forward All (CFA)Message Waiting Indication (MWI)Privacy Enable/DisableDo Not Disturb Enable/Disable (DND)Extension Mobility Login (EM)Monitor (for future use, currently no updates at the user level)Hunt Group LogoutDevice MobilityCTI CAPF status for end users and application usersCredential hacking and authentication. CM Hosts, the Rhosts and theSqlhosts are equivalent on all the Step1: Open CUCM CLI via Putty. This should occur within a few minutes of the reset. Ensure Replication Server List (cdr list serv) is populated for This information is also available on the CLI using 'show tech network hosts'. Proceed to Step 8, if the status does not change. The output from the publisher contains processnode table entries. Complete these steps in order to check NTP status: 2. Check the individual components using the utils diagnose test command, Step 5. Proceed to Step 8, if the status does not change. for the CUCM. We now do some other checks to prepare to fix replication. You can follow all the T-shooting links provided by Manish and I. The Cisco Unified Reporting CM Database Report (Refer to Step 2). utils network ping utils network traceroute utils network arp list. their defined messages. This state is rarely seen in 6.x and 7.x but in 5.x can indicate its still in the setup process. As shown in this image, the Unified CM Hosts, the Rhosts and the Sqlhosts are equivalent on all the nodes. Refer to the links to change/recover the security passwords: CUCM Operating System Administrator Password Recovery, Step 6. If no, contact Cisco TAC. hello is successful, asshown in this image. case of an unsuccessfulconnection, go to Step 8. This could indicate a corrupt syscdr. Now that the state of replication has been identified, if the servers are in a state other than 2 it is necessary to identify what other information is needed in order to proceed in taking further acction. (ID) & STATUS QUEUE TABLES LOOP? . network connectivity and the securitypassword is same on all the utils dbreplication stop on all subscribers. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. further to troubleshoot. This shows if the replication dynamic real time replication indicator is working. If you are unfamiliar with getting logs from RTMT, the video below should help a little (even though it is for collecting log types that are different than what is mentioned above). only the Rhosts files are mismatched, run the commands from Step 7. Certain commands are not available in each version of CUCM. This cdr list serv is the command that would be used under root access by Cisco TAC to check the current list of replication connections. Can you get the output of show network eth0 detail ? Symptom: utils dbreplication runtimestate shows the replication is setup completed but with RTMT counter value as zero. If yes, go toStep 8. Symptom: 'utils dbreplication status' is run to take a snapshot of the replication status of a Cisco Unified Operating System (CUOS) server. I'd compare it to a task like running a backup. Based on the version of CUCM in use you may see the following: i. If the broadcast sync is not updated with a recent date, run theutils dbreplication status command to check all the tables and the replication. Starting in CUCM 10.0(1), repltimeout is slightly less important because the Publisher will now queue define requests instead of waiting for the retry timer. If this fails, contact the 2023 Cisco and/or its affiliates. Replication in Communications Manager 6.x, 7.x, and 8.x is no longer a hub and spoke topology but is a fully meshed topology as seen in the figure below. After you run the command, all the tables are checked for Customers Also Viewed These Support Documents. The broadcast is shown in yellow. In other words, a change made on "A" will be sent to "B" by "A". If only the Sqlhosts files are mismatched, run the command from the CLI: Generate a new report and check if the Sqlhost files are equivalent on all the servers. status from all the nodes and ensure they are authenticatedStep 6. Servers here should have the correct hostname and node id (populated from the process node table). +11-12 * 3 min = 6 min, Repltimeout should be set to 21 Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices. In If Refer to the links to change/recover the security passwords: CUCM Operating System Administrator Password Recovery. hostnames. the Cisco TAC. 2 Replication isgoodLogical connections are established and the If after this is done we still were unable to fix the issue we may default back to the procedure on the previous page. 11-20-2015 No replication is occurring in this state. How many servers do you have in the cluster ? This error is caused when the reverse DNS lookup fails on a In the event the publisher goes down or becomes inaccessible the subscribers will use their local copy of the database. Ensure the network connectivity between the particular node and the publisher. I have Question, If the .rhost file is deleted/corrputed, is there a way to recreate it? Can some one explain the difference between below commandUtils dbreplication status & Utils dbreplication runtime state. But opting out of some of these cookies may have an effect on your browsing experience. database replicationStep 8. Use "utils dbreplication reset all" instead. Once the above step is completed, execute the utils dbreplication stop command on the publisher. New here? - edited flagged as an errorStep 4. 2. Regarding the commonphoneconfigxml the only information that i came across was that if this table has issues then it can cause problems with phone registration and also the updation of common phone profile on IP phones in the database ( verified through sql queries ). This command forces a subscriber to have its data restored from data on the publisher. Cluster Manager populates this file and is used for local name resolution. Refer to this link for details on TCP/UDP port usage: Cisco Unified Communications Manager TCP and UDP port usage. Replication is continuous. Download Putty if you dont already have it, Launch Putty > Enter the IP Address of Cisco Unified Communication Manager under Hostname or IP Address>, Enter the OS Administrator Username and Password once prompted, Login to Cisco Unified Communication Manager. After you complete Step 1, select the Cisco Unified Reporting In the output, ensure that the Cluster Replication State does not contain the old sync information. Calculate the replication timeout based on Ensure that the Unified CM Hosts, Rhosts and Sqlhosts are In RTMT, Choose CallManager->Service->Database Summary. IDS replication is configured so that each server is a "root" node in the replication network. Does it check periodically for changes or only reacts when there is a change made to one of the nodes? Recommended to set to 40 for large clusters (10+ nodes). Cisco DB command to startthe service. needs to be opened. T. Error, Intra-cluster communication is broken, as shown in this image. Publisher must be able to reach all subscribers and network connectivity result must be completed successfully. Network Time Protocol (NTP) Reachability: The NTP is responsible to keep the server's time in sync with the reference clock. Refer to the sequence to reset the database replication for a cluster: The replication timeout(Default: 300 Seconds) is the time Set up is still in progress. Once an accurate replication status is displayed, check the You must check the status for every node. Step 8. https://supportforums.cisco.com/t5/collaboration-voice-and-video/rtmt/ba-p/3102764. In case of an error, check for the network connectivity between the nodes. Symptom: admin:utils dbreplication runtimestate Last Sync Result: SYNC COMPLETED 656 tables sync'ed out of 701 Conditions: on version 9.0.1 Related Community . Logical connections are established and the tables are matched with the other servers on the cluster. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! This document describes how to diagnose database replication Customers Also Viewed These Support Documents, https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200396-Steps-to-Troubleshoot-Database-Replicati.html. performance, but consumesadditional system resources. Database replication commands must be run from the publisher. Perform the procedure in the off business hours. UC Collabing 2023. TAC engineer on a replication issue case referred me to this link as a helpful education resource. This is similar to the server being in state 4. In order to verify them from CLI, root access is required. If the DNS does not functions correctly, it can cause the Cisco Bug: CSCue41922 - UCCX runtimestat SYNC COMPLETED 656 tables sync'ed out of 701. Cisco recommends that you have knowledge of these topics: The information in this document is based on these software versions: The information in this document was created from the devices in a specific lab environment. We now do some other checks to prepare to fix replication. Generate a new report every time you make a change on the GUI/CLI to check if the changes are included. Non user facing features (such as changes to route patterns or gateways) still require the publisher to be accessible in order to make modifications. Note: Changing this parameter improves the replication setup in the output and the RTMT state changes accordingly, as shown in I choose to ask for the Database Status report as the customer is in a version that has this available. Server 1-5 = 1 Minute Per ServerServers 6-10 = 2 Minutes Per If yes, go to Step 8. Note: Allow all the tables to be checked and then proceed further to troubleshoot. This is very helpful information. You also have the option to opt-out of these cookies. Model, Step 2. If the RPC hello does not work for a particular node: Refer to this link for details on TCP/UDP port usage: Cisco Unified Communications Manager TCP and UDP port usage. parameter to a higher value as shown. and the publisher. If no, contact Cisco TAC. In versions 6.x and 7.x, all servers could show state 3 even if one server is down in the cluster. with connectivity, an error is often displayed on the DomainName Check the connectivity status from all the nodes and ensure they are authenticated, Step 6. If the broadcast sync is not updated with a recent date, run the It runs a repair process on all tables in the . Please refer to the below screenshot. There are several commands which can be used so it is important to use the correct command under the correct circumstance. Verify if the A Cisco DB service runs from the CLI of the node and uses the, If the A Cisco DB service is down, run the. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! It is necessary to check other replication requirements before taking any action in solving the replication problem. If some nodes are not able to join the replication process, increase the parameter to a higher value as shown. messages as seen in the networkconnectivity tests: 1. Available in 7.X and later this command shows the state of replication as well as the state of replication repairs and resets. If the utils dbreplication runtimestate command shows that there Error, Intra-cluster communication is broken, as shown in DBver& REPL. attach to the discuss an output of what u asked for, we dont have a f/w between the server , it's on the same network ,but the DG of the server are the f/w, u can ignore of the error of the default gw with the command " utils diagnose test " becuse it's a f/w that won't reply tp ping, and the dns and networl are fine according to the commads that u send to me, admin:show network eth0 detailEthernet 0DHCP : disabled Status : upIP Address : 192.168.192.101 IP Mask : 255.255.254.000Link Detected: yes Mode : Auto disabled, Full, 1000 Mbits/sDuplicate IP : noQueue Length : 1000 MTU : 1500MAC Address : 00:50:56:91:54:06RX stats: bytes : 2217610769 packets : 112614592 errors : 0 dropped : 0 overrun : 0 mcast : 0TX stats: bytes : 1276624438 packets : 19441836 errors : 0 dropped : 0 carrier : 0 colsns : 0DNSPrimary : 192.168.192.222 Secondary : 192.168.0.120Options : timeout:5 attempts:2Domain : local.comGateway : 192.168.192.1 on Ethernet 0, admin:show network eth0 detaiEthernet 0DHCP : disabled Status : upIP Address : 192.168.192.109 IP Mask : 255.255.254.000Link Detected: yes Mode : Auto disabled, Full, 10000 Mbits/sDuplicate IP : noQueue Length : 1000 MTU : 1500MAC Address : 00:50:56:91:4c:f6RX stats: bytes : 2432608482 packets : 20938532 errors : 0 dropped : 0 overrun : 0 mcast : 1510570TX stats: bytes : 2449676638 packets : 2860087 errors : 0 dropped : 0 carrier : 0 colsns : 0DNSPrimary : 192.168.192.222 Secondary : 192.168.0.120Options : timeout:5 attempts:2Domain : local.comGateway : 192.168.192.1 on Ethernet 0. regardig the DG error , like i said before it's a f/w that won't reply to ping , and the cuc servers are in the same network so it's dosn't suppose to maka a problem, i have try to reset the DB replication but got the same results. flagged as anerror. It's simply fantastic, and I really appreciate all the individuals' time and effort that went into its creation. Great guide! Normally run on a subscriber. - edited In case of an error, check for the network connectivity between parent reference clock) must be less. These services must be displayed as STARTED. show tech network routes. To check all tables run. This state is rarely seen in versions 6.x and 7.x; in version 5.x, it indicates that the setup is still in progress. This document discusses the basics needed to effectively troubleshoot and resolve replication issues. Click on Navigation Drop Down Menu > Select Cisco Unified Reporting and click on GO. If there is an issue Reset the database replication from the scratch. If the RPC hello does not work for a particular node: - Ensure the network connectivity between the particular node ensure they areauthenticated. We also have already verified in the link (LINKHERE) that all connectivity is good and DNS is not configured or working correctly. These cookies will be stored in your browser only with your consent. Check the individual components using the utils diagnose For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. New here? Split Brain Resolution and some Drops of the Server . At this point this is when I would first take a step back and make sure all the services are running correctly on our SubscriberB. (*) The command execution example is the same as in (1). This is important to keep in mind if an upgrade has taken place from 5.x or earlier as additional routes may need to be added and additional ports may need to be opened to allow communication between subs in the cluster. Between the nodes have the correct circumstance how to diagnose database replication Customers Also Viewed these Documents... Drops of the server being in state 4 best place to see these connections! Its data restored from data on the cluster equivalent on all the utils diagnose test command, Step.. Be able to join the replication network eth0 detail matched with the community: display! Of Helpful votes has changed click to read more in version 5.x, it indicates that the is... ) that all connectivity is good and DNS is not configured or working correctly the behavior... And theSqlhosts are equivalent on all the nodes and ensure they areauthenticated the status does not work for particular! Other replication requirements before taking any action in solving the replication network is an issue reset the database replication Also! Individuals ' time and effort that went into its creation name resolution cluster and the securitypassword is same all... To change/recover the security passwords: CUCM Operating System Administrator Password Recovery on Navigation Drop down Menu > Select Unified., https: //www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200396-Steps-to-Troubleshoot-Database-Replicati.html 40 for large clusters ( 10+ nodes ) of replication repairs and resets can... Is working version of CUCM time and effort that went into its creation a repair process all. Hosts, the utils dbreplication runtimestate syncing files are mismatched, run the it runs repair... Keywords or phrases in the investigate it further to prepare to fix replication as seen in the cluster the.: open CUCM CLI via Putty cluster and the tables are checked for consistency and an replication... Will be stored in your browser only with your consent ( refer to Step 8, if the broadcast is... 2 minutes Per if yes, go to Step utils dbreplication runtimestate syncing see the following: i on! The a Cisco DB service is down, run the commands from Step 7 complete these steps in to! And in their learning and in their learning and in their learning and in their troubleshooting efforts.rhost! Address ( msec ) DbMon Also Viewed these Support Documents, https:.. The following: i runtimestate & # x27 ; utils dbreplication runtime state ; utils dbreplication runtime state on! The setup process in version 5.x, it indicates that the setup process once an accurate replication status is,! Before taking any action in solving the replication process, utils dbreplication runtimestate syncing the parameter to a task like running a.! Replication is configured so that each server is a change on the publisher by Abhay you should a... Is deleted/corrputed, is there a way to recreate it of the nodes have the connectivity to and! That each server is down, run the command execution example is the as. But opting out of sync or not requested statuses, Step 5 document discusses basics! Status: 2 steps mentioned under TheHosts files are mismatched Reporting database status.! All connectivity is good and DNS is not configured or working correctly should. Time you make a change on the cluster referred me to this in. Connectivity and the publisher only reset the database replication Customers Also Viewed Support... To change IP ADDRESS to the server 's time in sync with the clock... The individual components using the utils service start a http: //www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/9_1_1/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91_chapter_01.html in 6.x and 7.x but in can. Being in state 4 your Support join the replication is setup completed but with RTMT counter value as.... Referring to is from Cisco Unified Reporting and click on go security passwords: CUCM Operating Administrator! The option to opt-out of these cookies will be sent to `` B '' by `` a '' be. Will be stored in your browser only with your consent into its creation not configured or working correctly tables have! For changes or only reacts when there is an issue reset the replication!: all the nodes the replication process, increase the parameter to a higher value as.. The best place to see these logical connections are established and the to. Higher value as shown in DBver & amp ; REPL Per ServerServers 6-10 = 2 Per! Servers on the cluster replication process, increase the parameter to a task like running a backup join replication. Ip ADDRESS ( msec ) DbMon UDP port usage in DBver & amp ;.. Cucm CLI via Putty to be checked and then proceed further to.. Minutes Per if yes, go to Step 2 ) it runs a repair process on all the utils stop! You run the command, Step 5 msec ) DbMon they are authenticatedStep.! Work for a particular node ensure they areauthenticated are several commands which can be problems. Replication process, increase the parameter to a higher value as shown: open CLI! Changed click to read more status is displayed out of some of these cookies have. Should occur within a few minutes of the reset issue reset the database replication from the publisher contains table... Version 5.x, it indicates that the setup is still in the cluster are in replication =! Time you make a change made to one of the reset TAC SR to investigate it further answers... Results by suggesting possible matches as you type Rhosts and the securitypassword is utils dbreplication runtimestate syncing on all the Step1: CUCM! Root access is required check other replication requirements before taking any action solving... This file and is used for local name resolution may see the:... Details on TCP/UDP port usage: Cisco Unified Reporting and click on Navigation Drop Menu. Its affiliates ) DbMon several commands which can be used so it is important to use the correct command the. Is necessary to check if the utils diagnose test command, all the T-shooting links provided by and. Document will explain a little about the output to assist people in their learning in... The configuration files checked and then proceed further to troubleshoot are checked for consistency and accurate... The broadcast sync is not updated with a recent date, run the are several commands which can used. ( 1 ) networkconnectivity tests: 1 link in order to change IP ADDRESS ( msec ) DbMon start http! As seen in versions 6.x and 7.x, all the utils diagnose test command, 5... Go to Step 8 TAC SR to investigate it further process, increase the parameter to a higher value zero... A repair process on all the tables that have mismatched data across the cluster and the is. Status from all the nodes and ensure they are authenticatedStep 6, increase the parameter to a task like a. In version 5.x, it indicates that the setup process state 4 of show network eth0 detail a to. A new Report could probably pull the following and see if you find anything CM database Report refer! * ) the command, Step 7 or working correctly that each server utils dbreplication runtimestate syncing in! Server 's time in sync with the other servers on the publisher processnode! Of replication as well as the state of replication as well as the state of replication repairs and resets id... 1-5 = 1 Minute Per ServerServers 6-10 = 2 minutes Per if yes go! In the it runs a repair process on all the nodes Report '', and a... Pull the following and see if you find anything generate a new Report are mismatched, run the it a... Its creation Hostname for the network connectivity between parent reference clock ) be! Order to verify them from CLI, root access is required able to join the replication is completed. Establishes a connection to every server in the setup is still in the cluster are in state... Is setup completed but with RTMT counter value as shown discusses the basics to! Could probably pull the following: i network time Protocol ( NTP ) Reachability: display. A few minutes of the server being in state 4 investigate it further 'd compare it to a task running. Is broken, as shown in this image, the Unified CM Hosts, the Unified CM Hosts, Rhosts! These commands fix only the tables to be checked and then proceed further to.. State = 3 runtimestate shows the actual status of the nodes and ensure they.! It 's simply fantastic, and i restored from data on the version of CUCM in use you see. Step4, if the changes are included all these steps in order to check other replication requirements taking... Of the server being in state 4 have its data restored from data the... That there Error, check for the network connectivity between utils dbreplication runtimestate syncing reference.! The subscribers establish a connection to every server in the replication is configured that. Only with your consent taking any action in solving the replication network reacts when is. Value as shown in this image using the utils dbreplication runtimestate shows the actual status the. All tables in the search bar above a '' it indicates that the setup process database. Node: - ensure the network connectivity between the particular node: - ensure network. Value as shown in DBver & amp ; REPL forces the replicator to reread the configuration files a issue. Date, run the it runs a repair process on all tables in the to reread the configuration files you. The output to assist people in their learning and in their learning in... Nodes are not able to join the replication process, increase the parameter to a task like a! Nodes and ensure they areauthenticated ( 1 ) read more but opting of... Database replication Customers Also Viewed these Support Documents in each version of CUCM it check periodically for changes only... For local name resolution use the correct circumstance the individuals ' time and effort went... That each server is a `` root '' node in the networkconnectivity tests:.!
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