Now open the Google Home app and tap on try Again in the error prompt that appears. The first time I did it, the new Home got locked in the same manner once I input the physical address. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. I appreciate you. Just to let everybody know and for your reference I was able to fix the not being able to connect to Wi-Fi on my own. (adsbygoogle = window.adsbygoogle || []).push({}); First reported all the way back in September, one Nest Wifi owner took to Googles forums expressing frustration with their network randomly going offline. Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. The reset process will now start and could take up to 10 minutes. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. Det r upp till tv gnger s snabbt som wifi 6, s du fr hga hastigheter och en plitlig anslutning i hela hemmet . As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. If you are using a static IP, then add it to your WAN setting. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. All with the same result, still get the "problem connecting to cloud" error message . So give this tweak a try using the below-listed instructions and then check out the results: These were the three different methods that shall help you fix the Google Nest Problem connecting to cloud error. The router is the unit with Ethernet ports on the bottom. If the issue persists, factory reset your device. Give your Wi-Fi network a name and secure password. Nest Wifi devices and Google Wifi points can be added to the network you've created with your router. All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. Try contacting your local power company to learn if there is an outage in your area. Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. Community Member. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. Note: Per Google's Location Service Access Point opt-out option, data from network names ending in "_nomap" will not be collected. I have an HP account I do not have an HP account Step 2: Print with Google Home Tap the WiFi icon. Check your devices, removing them one at a time and see if that fixes your problem. Test mesh connection Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Reset GooGle WiFi Network Device (01-11-2022) Older Version Google Wifi Update: Connect Remote Units Via Ethernet / MOCA vs. Wirelessly How To Factory Reset Google Nest Wifi: No. Whenever I get to linking up the one point, I encounter the problem connecting with cloud issue. Allow the power to stay disconnected from both for 5 minutes. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. It will clear settings and data from the device. You do need to have your smartphone close to the Nest Wifi. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. 5. Nest. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Your Nest products will automatically try to reconnect to your network at regular intervals. Problem connecting to cloud issue setting up Nest Wifi Router. Let me know what you have tried and if things are still not working, we can definitely figure this out together. Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. Thanks. If every Nest product in your home is offline, your whole Nest home is disconnected. I reset my router and reinstalled google home. Connect the power back to the modem only and wait for it to fully back up. I get to the point in the set up where it seems to connect very briefly until that dreaded "problem connecting to cloud" message comes up. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. 06:05 AM. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. Disconnect the power adapter from the Nest WiFi points. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. Turn off your cellular data and make sure that your Bluetooth and location services are on. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. Dont use a Google Suite email address to set up Google Home. When I first did a set up the first two points I used, linked up no problem. If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. If you're setting up a mesh network, it's recommended you purchase all of your Wifi devices in the same country. This had me stumped, it was my second device on the network if that matters. Make sure your points are all plugged in and connected to the same Wi-Fi network. Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. After about a minute, the, On your phone or tablet, open the Google Home app. As a result of this, users are unable to try out any of these devices. Go to your phone's settings, then WiFi. I have the same problem. I had 8 units in a large home. The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. Please ensure you have plugged in your ethernet cable, Checking internet connection - Just a bit longer. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. Hi, HAvritt81. hopefully this helps someone. Required fields are marked *. . In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Any data collected to deliver your Cloud services is no longer linked to your account. Send tips to schoon@9to5g.com or encrypted to benschoon@protonmail.com. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Press J to jump to the feed. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. Hey folks,@olavrb, appreciate your helpful responses. Consider a mesh network: A mesh network is a group of routers (actually Wi-Fi access points) that wirelessly communicate with each . Here are the steps for the remaining 10% of cases when it doesn't: 1. Tap the + symbol in the app's upper left corner. If you have more than one Nest product and theyre all offline, restart your router. In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. Back up need to have your smartphone close to the modem only and wait for the 10! The app & # x27 ; t: 1 10 minutes try Again in error... With cloud issue setting up Nest Wifi about a minute, the Google mesh are! 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