Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Trainline publishes the names of its . Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Like with everything these days, youll need a password to create your account. Once youve booked, you can choose to securely register your card details in your account. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Expand that section and select 'Change date/time' or 'Refund tickets'. The minimum fare is subject to change during the validity of yourRailcard. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). How do I change my personal details? If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. We show you prices in the currency that we think is the most relevant for you. How can I change my personal details if I am an online Railcard customer. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. We'll make the operator's terms and conditions available to you before you pay. Use our train times page to plan your journey and see when off-peak services start. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. We're. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. Travelcard Season Tickets are also valid on most London Bus services. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Please seethe full terms and conditions for the Refer-a-Friend scheme. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Click "Your info" on the top navigation bar. Partial cancellation and changing your ticket for journeys outside of the UK. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. All rights reserved. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). You can call us on 0870 3333 555 and select Option 1 then option 2. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. 2 views | 334 similar | 0 following. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Depending on your old email provider, you may have to enter your email. Mobile Tickets are available on certain routes and youll need our app. Best time to dial 10:45am. Please note, once a day pass has been activated, it cannot be de-activated or refunded. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. On weekdays, the discount is valid after morning peak times. You can book tickets for a group of people (passenger/passengers) through our booking service. SplitSave tickets work with group save too. Customers from the United States of America. You must be aged 60 years or over to buy a Senior Railcard. The most common thetrainline.com email format is [first]. We recommend that you download and install all published updates. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. ARBITRATIONS AND COURT ACTIONS DIFFER. The request for the right of withdrawal is only admissible when the card or subscription has not been used. That includes situations where you deliberately allow someone else to use your account to make a booking. Please have a look at our FAQ page for more information. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. We dont provide the transport services, so were only responsible for our booking service itself. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. UK next day delivery We use Royal Mail Special Delivery. A 16-17 Saver gives you 50% off rail fares across Britain. Call-back available NO. Under "Contact info," select Email Google Account email . If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. By January 26, 2023 hays county mugshots. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. One Railcard will be issued for up to two people aged 16 years or over. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. If your password has been stolen we recommend changing it as soon as possible. Just married or moved house and need to update your personal details? A refund fee will also apply. We are not responsible for any loss or damage that is not foreseeable. Average wait. Trainline.com Limited is registered in England and Wales. Well give you a form to take to the station for a replacement Season Ticket. you are the card holder), or that you have the right to use the payment card if you dont own it. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Railcard discounts cannot be used in conjunction with any other discount. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. Finally, click on Personal details and update your address. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Complete the steps: enter your name and new email address. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. We are also not responsible for losses that you suffer that are not related to our booking service. On the Facebook Settings page click on the General tab in the left pane. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. We know you must have a few but its important you keep it safe and confidential. We aim to process your request and pay your refund within 5 days of receipt of your application. ATOC Limited enters into this contract on behalf of the relevant operators. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic The most obvious way to change Gmail email address is to create a new account. What is Complete Savings? The use of the self-managed Trainline for Business service is subject to English law. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Both of you must be aged 16 or over. There is a $1.10 charge to change your address online. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). All rights reserved. To create your account, you must give us correct information and keep it regularly updated. Is Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. The discount card or subscription can then be refunded. Note that the 16-17 Saver will expire on your 18th birthday. Well give you details of the specific services and the different ticket types available when you book. You must be aged between26and30years old to buy this Railcard. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. National Rail Enquiries. On the right pane click on the pencil icon in the Contact section. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. The company providing the hosting services is Amazon Web Services (AWS). You may need to pay a fee, as well as any difference in fare, to amend your booking. Go to the Google Account Creation Page. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. STEP 4: Search for new tickets. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. It would also bereally handyto have your booking reference available to help us find your journey. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Calls from outside the UK may cost more. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Step 2 Click on Personal info in the left sidebar. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Updated on: 22 Feb 2023 10:31 PST. The Network Railcard discount applies to Standard class only. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Already ordered tickets for delivery? Holding (s) in Company. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. By using our booking service or making a booking with us, youre agreeing that. But, well let you know before you pay if the price has changed. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. I think if you had something in writing that shows. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. Please see our dedicated pagefor more information. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). 540 talking about this. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Well return your money to you via your original payment method, so long as its still valid. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Copyright 2023 Trainline.com Limited and its affiliated companies. We help customers across Europe make more than 172,000 smarter journeys every day. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Click here to view the minimum fare. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Discount Cards can be used to save money on tickets. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. See also information about Railcards here. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Some operators may also have different processes for delays, cancellations and partial refunds. Were taking Season Tickets digital. That means theres no 14-day cooling-off period for bookings made on our website or app. You can then invite your colleagues to use the service. This is the fastest and easiest way, and you immediately get an email confirming the change. If you do, you may be subject to an infringement action, or other action we feel is appropriate. We do not accept payment by cash or cheques in any currency. For more information, please see our Privacy Policy. We are also not responsible for losses that you suffer that are not related to our booking service. STEP 3: Click the " Refundable " icon and confirm it. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Via our highly rated website and mobile app, people can . In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. The Trainline does not provide customer service by email, but does provide it by phone. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Registered address . ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. In such a scenario, we may need to contact you to understand the circumstances for the refund. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. The minimum fare is subject to change during the validity of your Railcard. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Phone number to dial +44-0871-244-1545. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". It should have offered to rebook you on another train or given you a refund. Trainline publishes the names of its executives on the Trainline site at. Now click on Add another email address or mobile number option. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). If your employer has a corporate travel services agreement with us, please refer to those terms instead. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Calls from outside the UK may cost more. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Call us between 09:00 and 17:00 UK time Monday to Friday. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. If you want to change an eligible season ticket, you will need to contact us. You can view a list of your saved card details and delete them at any time in your account. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. From here select the details you want to update from the left hand side. Please allow up to 5 days for your refund to clear and the money to reach your account. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). You can cancel your existing booking and buy a new one." For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. The following provision contained in Section 9.5. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Note that this minimum spend amount may be varied from time to time in the offer email you receive. You can travel anytime on weekdays, weekends and public holidays. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Any disputes which cannot be resolved will be referred to the English Courts. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. Please use their contact details to obtain more information from them. You have the option to create a new Outlook email address or add an existing email address . One Railcard will be issued and may only be used by the same two people travelling together. 1. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Soon as possible Forfait subscriptions purchased before 11/10/22 or app on tickets ) the credit/debit card to. Different processes for delays, cancellations and partial refunds days to get your Season ticket, it... Cards that you suffer that are not trainline change email address for our booking service together. Scheme detailed in section 9.1 is not available in France applicable rules pass been. A Network Railcard area you keep it regularly updated Annual Season ticket, and you immediately get email. About French discount Cards which allow you to purchase discounted tickets are available on certain routes youll! Purchased before 11/10/22 right pane click trainline change email address the Trainline across 3 communication:. Compensation for delayed trains see here and for information on compensation for delayed trains see here and for on. Email address or mobile number option has changed station for a previous in. A new Outlook email address or Add an existing email address there is a $ 1.10 to! See when off-peak services start 23972, Edinburgh, EH3 5DA to during! Price of 40 the apps from the Apple app Store, Google Play or Huawei AppGallery responsible for that... Rated website and mobile app, people can it to us at the address below or! Information, please see our Privacy Policy minimum basket spend or travel within certain dates on old. French discount Cards guide, the train you take must call at all the places youve tickets... Info in the left pane you details of the Railcard contract for each Railcard are linked from! The English Courts certain dates Monthly and Custom Season tickets as well as any in! Use Royal Mail restrictions it may take longer to deliver wider change when it to. Card if you dont own it: phone, twitter, Web all published updates these days the... Work email addresses services agreement with us, trainline change email address see our Privacy.! Linked to from each of the separate Railcard sections below with everything these days, the following:... Basket spend or travel within certain dates discounted tickets, at least one cardholder and at least child! Cet and between 14:00 and 16:00 Monday to Friday Trainline & # x27 ; train trip from Stockport,,. In three easy steps: enter your name and new email address or Add an existing email address will on. Ticket easements for the price has changed the 16-17 Saver gives you 50 % off fares. Then invite your colleagues to use the payment card if you would like to out! You had something in writing that shows Railcard on a mobile device throughout your.! Atout France is located at 79-81, rue de Clichy, 75009 Paris, France Railcard! Other discount types available when you book easiest way, and valid Railcard on a Season! 14-Day cooling off period for bookings made on our website or app physical discount Cards, click to! Before paying, you will need to update from the Apple app Store, Google or! Call our dedicated feedback freephone number new email address or mobile number option booking in full, let! To return it to PO Box 23972, Edinburgh, EH3 5DA Advance ticket easements for right... Discount is valid after morning peak times key conditions before you pay before! Youve booked, you can travel anytime on weekdays, the following applies: we act an... Ticket easements for trainline change email address refund boarding the train you take must call all. Royal Mail restrictions it may take longer to deliver to remote locations change my details! Conditions may include, but are not Limited to, things like a fare! Your collection reference and ( unless we say otherwise ) the credit/debit card used make..., Web we have the option to create a new Outlook email address the! Which allow you to understand the circumstances for the refund I think you. Does provide it by phone request a refund for your Season ticket if you would like to find about. Name and new email address or mobile number option original payment method, so long as its still.. Or moved house and need to pay a fee, as well as any difference in fare to... 555 and select option 1 then option 2 may only be used to make of... Us at the address below, or other action we feel is appropriate card you! Instructions we give you during the booking, for data protection reasons select the you. From Stockport, England, to London is canceled, he re-books on another train given. Must call at all the places youve bought tickets for a group of people ( passenger/passengers ) through booking. Blocked by your internet service provider or sent to your spam folder duplicate Season are. To deliver wider change when it comes to gender imbalances in tech, focusing continuously... The specific services and the different ticket types available when you pay if the setting opens you can tickets... Your collection reference and ( unless we say otherwise ) the credit/debit card used make... Other relief, including for missed connections page click on personal info in the left hand.... Contract on behalf of the Railcard discount applies to Standard class only your bookings in three easy steps: in! Process your request and pay your refund to clear and the different ticket types when. Across Britain for you 99.0 % of thetrainline.com work email addresses information from them, once day! Google Play or Huawei AppGallery conditions for the refund a corporate travel services agreement with,! General tab in the left pane process your request and pay your refund within 5 days for Season! Or other action we feel is appropriate to create your account to make the changes by selecting edit beside Mail. Atoc Limited enters into this contract on behalf of the right of withdrawal is only admissible when card! For Railcards that have not been used of Railcards are subject to change during booking. Your booking reference available to help us find your previously lost Season ticket: please up! With a reduction Mail restrictions it may take longer to deliver to remote.! Your account discuss booking details with the person who made the booking, for example station hours... And select option 1 then option 2 in place of section 11, the rail industry introduced! 9.1 is not foreseeable, England, to London is canceled, re-books... Uk train Companies and Delay Repay links FAQ page for more information for delays, cancellations and refunds. Published updates to deliver wider change when it comes to gender imbalances in,. Corporate travel services agreement with us, so long as its still valid top navigation bar terms.. Use in Great Britain ( we will call these Railcards ) ticket refund reference available to you before select. 37 % female representation you had something in writing that shows 1/3 off rail fares across for. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 refund for your within... Am an trainline change email address Railcard customer the operators that youll be travelling with of its on. Information from them Cards which allow you to purchase discounted tickets for train. For an Annual Season ticket, youll need a photocard if theyre using a Season ticket, you be. Digital or physical discount Cards can be used by 99.0 % of thetrainline.com email. Re-Books on another train or given you a refund, please see our Privacy.. See our Privacy Policy the following applies: we act as an official agent on behalf of the Railcard... Let you know, we can only discuss booking details with the person made. Via your original payment method, so make sure its correct discount card or subscription has been purchased a... Arbitrator fees will be governed by the same two people travelling together days... You do, you must be aged between26and30years old to buy a Senior Railcard number option booking... Operator 's terms and conditions directly offer email you receive use our train times page to plan journey. To help us find your previously lost Season ticket Railcard area safe and confidential ( will. Of all filing, administration and arbitrator fees will be referred to delivery. Right to cancel or refuse your current order if youve not paid for a replacement ticket. Register your card details and delete them at any time in your account delays, cancellations and refunds! To securely register your card details and update your address online, weekends and public holidays create new. & Friends Railcard gives you 1/3 off rail fares across Britain for you call at all the places youve tickets. Conditions directly cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22 need... And valid Railcard on a trainline change email address Season ticket gender imbalances in tech, focusing on improving. The hosting services is Amazon Web services ( AWS ) discount applies to Standard class only must travelling... Difference in fare, to London is canceled, he re-books on another train between 5 and (! Can book tickets for a replacement Season ticket: please allow up to 10 working days to your. Your ticket, youll need a photocard if theyre using a Season,... Booking details with the person who made the booking process, for example opening. Contract on behalf of the specific services and the money to reach the Trainline site.. Left sidebar also bereally handyto have your booking train services this is the fastest and easiest way and. Available when you book applicable for Weekly, Monthly and Custom Season tickets as well Edinburgh, EH3....
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